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On September 21, 2004, in conjunction with
FPPA’s Management Workshop in Las Vegas, several suppliers were invited
to meet with FPPA’s Product Technical Committee.
The Product Technical Committee was formed
several years ago with the purpose of interacting with equipment and
material suppliers to alert them to issues or concerns arising from
their products in the marketplace.
Concerns have been voiced recently by
platemakers concerning industry presentations encouraging printers to
install their own platemaking equipment, and about a perceived
proliferation of sales efforts by these suppliers to place equipment in
converting operations, thereby bypassing tradeshops and the traditional
supply chain.
Several suppliers were invited to address
the Product Technical Committee recently in Las Vegas, or to submit
written responses. Based on the interviews that were conducted, our
suppliers assure us that we, as platemakers, continue to be the
preferred channel to market for plate equipment and material. The volume
of business that we represent, and the trained personnel and knowledge
that we bring to the process make us the customer of choice for our
suppliers.
Many suppliers, with whom we met, spoke of
the necessity of installing plate equipment at some converter locations
based on competitive factors, i.e. if a converter is seriously
interested in going in-house and a competitor is offering to install
such equipment, the supplier must protect market share by meeting that
need. We certainly understand that situation, however, each supplier’s
stated preference is to sell to trade shops first.
As platemakers, we are requesting that
suppliers take certain steps in these situations:
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Ask the converter for the names of the
tradeshops with whom they do business – all of the major tradeshops,
not just the primary partner. The supplier should then contact each
of these tradeshops to inform them that their customer is
considering this change.
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Explain to the interested converter
that this process of bringing platemaking in-house involves more
than buying a piece of equipment. It will require trained and
experienced personnel to operate and troubleshoot the processes;
integrated equipment and systems, etc.
The final question we asked of them is for
their long term vision for this supply chain. The answers were mixed but
the predominant answer was the same. If our price is the most important
thing we have to sell, then we are doomed as an industry.
As platemakers, it is incumbent upon us to
educate our customers about the value we bring to the equation. Making
customers more aware of the quality service we provide, the money we
save them, and the problems we eliminate, will help protect our
business.
On behalf of the trade shop membership, I
want to thank the suppliers who met with us and those that submitted
written responses. It is critical for trade shop and supplier members to
keep an open line of communication on all issues. |